Joppa Africa

Joppa Business Partner Terms

Version: 2026-11-10
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Please read these terms carefully. By registering your business as a Joppa Business Partner, you agree to these terms, and to Joppa's general Terms & Conditions and Privacy Policy.

1. Who we are

"Joppa", "we" and "us" mean Joppa Africa. "You" means the business that registers as a Joppa Business Partner.

2. What you get

While your listing is live, you get:

  1. Your own business page on joppa.africa, with your logo, description, photos, services, areas, opening hours and contact buttons.
  2. A place on the public Joppa Business page.
  3. First place, with a Joppa Business Partner badge, when Joppa members search for your trade in your area. If more than one partner matches the same search, partners take turns at the top.
  4. One featured post a week on Joppa's Facebook Page and Instagram.
  5. Workers picked by Joppa when you ask for extra hands (see section 8).
  6. A report every month that shows how many people opened your page, how many tapped your contact buttons, how often you came up in searches, and which posts we did for you.

3. What it costs

  1. You pay the monthly fee that we agree with you before your listing starts. There is no sign-up fee. Joppa is not registered for VAT, so no VAT is added.
  2. Joppa takes no commission. The jobs and the money you earn are yours.
  3. We may change the price. We will tell you at least 30 days before a new price starts.

4. The month and when you go live

  1. A month runs from the 1st to the last day of the calendar month.
  2. You can register and pay on any day. Your listing goes live on the 1st of the next month, after we have approved it.
  3. We approve a listing only after we have received your payment and your proof of payment.

5. Paying

  1. We send you an invoice about 10 days before the end of each month, for the next month.
  2. You pay by EFT into the account on the invoice, before the end of the month, and send us the proof of payment.
  3. You pay in advance, month by month.

6. If you do not pay

  1. If we have not received payment by the end of the month, your listing stays up for 5 more days.
  2. After those 5 days your listing goes offline automatically.
  3. Your listing comes back as soon as we receive your payment. Your page and your details are kept.

7. Stopping

  1. You can stop at any time by telling us on WhatsApp or by email.
  2. Your listing stays live until the end of the month you have paid for.
  3. We do not refund part of a month.
  4. We can end the partnership with 30 days' notice. If we do, we refund any full month you have paid for and not received.

8. Workers from Joppa

  1. When you need extra workers, you ask Joppa. We pick people from Joppa's members and introduce them to you. A business account cannot search for or contact Joppa workers by itself.
  2. You and the worker agree the work and the pay between you. You pay the worker directly.
  3. The workers are not employed by Joppa. Joppa is not a labour broker and is not part of the agreement between you and the worker.
  4. You are responsible for safe working conditions and for following the law when you use a worker.
  5. We choose with care, but we do not guarantee a worker's skill, honesty or availability.

9. What we do not promise

  1. We promise the listing, the posts and the report. We do not promise a number of customers, quotes or jobs.
  2. The website and WhatsApp can be down from time to time. We fix problems as fast as we can, and we do not refund for short breaks.

10. Your side

  1. What you tell us about your business must be true, and you keep it up to date.
  2. The logo and photos you give us must be yours to use. You allow us to show them on joppa.africa and in our posts for as long as you are a partner.
  3. You are responsible for your own work, prices, quotes and customers. Joppa is not part of the agreement between you and a customer.
  4. You treat customers and workers from Joppa honestly and with respect.

11. When we may remove a listing

We may take a listing offline at once if a business gives us false information, is dishonest with customers or workers, gets serious complaints, or does something illegal or harmful to Joppa's name. We will tell you why. If we remove a listing for one of these reasons, we do not refund the month.

12. Your information

  1. These details are shown in public on your business page: business name, logo, description, photos, phone numbers, email, website, Facebook page, services, areas and opening hours.
  2. These are never shown in public: what you pay, your invoices, your proofs of payment, and your page and tap numbers.
  3. We count visits to your page and taps on your contact buttons so that we can report to you. We do not sell your information.
  4. We handle personal information under South Africa's POPI Act and Joppa's Privacy Policy.

13. Changes to these terms

We may change these terms. We will tell you at least 30 days before a change starts. If you do not agree, you can stop as in section 7.

14. Contact

WhatsApp +27 76 831 5895 · joppa.africa